FAQ

Please note that valuations and cleaning jewellery is free of charge to all LOK customers with each item purchased. We will clean your item and carry out a service check on a yearly basis free of charge. We issue updated insurance valuations free of charge every two years to all of our customers.

* Do we do gift vouchers?
Yes, we offer gift vouchers in store and online. Vouchers can be paid for via credit card or in
store and posted out.

* Do we do valuations?
Yes. All Irish Insurance companies require an Irish valuation in order to insure your precious
ring. Lindas of Kinsale are delighted to offer this service. There is a fee of €50 for all rings
valued up to €5,000 or 1% for rings valued at more than €5,000.

* What are our opening hours?
Our Kinsale store is open Monday to Saturday, 10h30 to 17h30 and Sundays, 14h00 to 17h30.
We are closed on bank holidays.

* What is the cost of cleaning diamond rings/bracelets/necklaces?
A cleaning service for the above diamond items is available from Monday to Friday. The cost for
this service is €5 per item of jewellery.

* What is the cost and time length of repairs?
In order for us to assess the damage to your jewellery or watches, we would encourage you to
please come instore, where a definite cost and time frame will be given to you once the item has
been assessed.

* Do we take deposits?
Yes. An initial deposit of 20% of the full price is taken and regular payments are accepted for up
to 3 months after this. The item remains in store during this time period.

* What is our exchange policy?
Goods, except earrings, can be exchanged for a credit note or another item within 30 days,
with proof of purchase. No cash refunds.